Privacy Policy

Effective Date: 2/26/2025

Iron City A/V ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and communications.

1. Information We Collect

We collect personal information when you:

  • Visit our website and submit a contact form.

  • Schedule a consultation or service appointment.

  • Request an estimate or make a purchase.

  • Sign up for email communications or promotions.

  • Engage with us on social media.

The types of information collected may include:

  • Contact Information: Name, phone number, email address, mailing address.

  • Service Details: Information related to your home automation, A/V preferences, and project scope.

  • Payment Information: If a transaction occurs, payment details are processed securely through a third-party provider.

  • Technical Data: IP address, browser type, and website analytics to improve user experience.

2. How We Use Your Information

We use the information collected to:

  • Provide and improve our A/V installation and automation services.

  • Respond to customer inquiries and support requests.

  • Schedule and manage appointments and installations.

  • Send promotional offers, newsletters, and service updates (you can opt out anytime).

  • Improve our website, marketing, and advertising strategies.

  • Comply with legal obligations and prevent fraud.

We do not sell, trade, or rent your personal information to third parties.

3. Information Sharing & Third Parties

We may share personal information with:

  • Service Providers & Contractors: Only when necessary to complete installations or process payments.

  • Legal Authorities: If required by law or to protect our business against fraud or security threats.

  • Marketing & Analytics Providers: To improve website performance and advertising effectiveness (Google Analytics, Facebook Ads, etc.).

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing emails by clicking "unsubscribe" in any email.

  • Request a copy of your data and how it is used.

To make any privacy-related requests, please contact us at [Your Email Address].

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

  • You can disable cookies in your browser settings, but some website features may not function properly.

  • We use Google Analytics and Facebook Pixel to improve our website and ad targeting.

7. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the effective date updated.